OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
238 ratings and 122 comments received in the last 90 days.
26 July 2025
Amazing customer service
07 July 2025
Billy Eastwood took the time to understand our needs and provide options accordingly. We felt we were able to make a informed decision on our purchase without any pressure.
05 July 2025
Everything was very smooth, well Explained and I received my new car sooner than expected
04 July 2025
I've had a positive experience.
01 July 2025
Consistency
01 July 2025
*Relaxed Experience *Car was delivered within 14 days *Helped us find the right family car which matches our lifestyle
20 June 2025
Lewis is excellent have used him before great customer service always makes himself available
16 June 2025
The reason for my answer is that we were able to get the car quickly without any issues. The dealership made the transaction as smooth as possible for us without any difficulties. They were also very patient with us.
10 June 2025
Service from start to finish was excellent
28 July 2025
Imran and Sam were very attentive and very welcoming, welling to help me fix my car. They even called to let me know how far the repairs was going and even called to let me know my car was ready. Brilliant service
27 July 2025
Samual was very helpful and tried to reduce the price and get the work done as soon as possible. He was very honest and didn't shy away from setting real expectations
27 July 2025
Good service provided all round.
26 July 2025
The same day quite big job and no greed . Fare threat. Extras.
26 July 2025
Dealt with my issue
26 July 2025
I needed to know a question regarding my car and I was given very helpful information
25 July 2025
On this occasion I contacted the sales advisor after being advised the car was ready by email. When my email wasn't responded to, I phoned and left a message. I didn't receive any contact from the sales advisor.
24 July 2025
Everyone was very helpful
24 July 2025
Excellent service
24 July 2025
Despite calling the branch on Friday (18/07/25) when it happened I still haven't been called back. Nor have I had a follow up call regarding the replacement seat belt that was supposed to be ordered last week.
28 July 2025
Lewis walked through everything with me and made sure I was completely satisfied before finalising handover